Review and update an order
Find an order and inspect its fulfilment and payment information.
Who this guide is for
Levah web dashboard. Available actions depend on your business type, subscription and staff permissions.
On this page
Before you begin
- Have an order reference or the customer's details.
Step by step
- Open Orders → All Orders and find the order.
- Open the order details and check the customer, items and amounts.
- Review order, shipment and payment information. Use the available edit action to correct information you are authorised to change.
- Open the order's payment history when you need to inspect recorded payments.
What happens next
You can explain the order's current state and locate its supporting information.
Helpful to know
- Order status, shipment status and payment status describe different parts of a sale. Check each separately.
- Check existing payment records before recording another payment.
Still need a hand?
Get helpTell us what you were trying to do and where you got stuck.