Get help with a problem
Create a support ticket, track its status and reply to the Levah team.
Who this guide is for
Levah web dashboard. Available actions depend on your business type, subscription and staff permissions.
On this page
Before you begin
- Note the module and the action you were trying to complete.
Step by step
- Open Support in the dashboard and select New ticket.
- Enter a short, specific Subject and choose the Category that best matches your issue.
- In Message, describe what you tried, what you expected, what happened and any error message. Include the relevant record reference, approximate time and page address.
- Select Submit ticket. Check that the new ticket appears in your list and its conversation opens.
- Return to Support to track replies. Search by subject or ticket ID, or filter by Open, In progress, Resolved or Closed. Use Refresh tickets to check for updates.
- Select a ticket to read the conversation. Add details under Reply to this ticket and select Send reply. Replying to a resolved or closed ticket reopens it.
What happens next
Your ticket and replies stay together in one conversation, with its current status visible in Support.
Helpful to know
- Do not send passwords, PINs or full payment-card details.
- For an interrupted payment or order, check its existing status before repeating the action.
- If submission is interrupted, refresh the ticket list before creating another ticket. If you cannot access Support, email support@levah.co.
Still need a hand?
Get helpTell us what you were trying to do and where you got stuck.