Set or change your password or PIN

Before you begin

Open Settings → Security in the account you want to update. Your Levah password and transaction PIN are separate credentials.

The Google verification option is being rolled out. If it is not available in your account yet, follow the troubleshooting steps below.

Set a password when you signed up with Google

1. Select Change Password (or Password on smaller screens).
2. If Continue with Google appears, select it and verify using the same Google account you use for Levah. You will return to the password form. If Set Password is already shown, continue to the next step.
3. Enter your new Levah password in Password. Use at least 8 characters, including an uppercase letter and a number.
4. Enter exactly the same password in Confirm Password. Google-verified setup does not require an Old Password.
5. Select Set Password and wait for the success message. You can then sign in using either Google or the same email address and your new Levah password.

Change an existing password

1. If you sign in with an email address and password, open Change Password.
2. Where shown, enter your current Levah password in Old Password, then enter your new password in Password and Confirm Password.
3. Select Update Password and wait for the success message. If you cannot remember your current password, use the password-reset option on the login page.

Set or change your transaction PIN

1. Open Change Pin (or PIN on smaller screens).
2. Enter Current Pin if it is shown. Enter your new four-digit PIN in Pin and repeat it in Confirm Pin.
3. Select Update and check the result. Changing your PIN does not change your login password.

If you still see Old Password after signing up with Google

• Use Continue with Google if it is available. Google verification can authorize password setup even when an older credential is stored on the account.
• If that option is missing, sign out and sign in with Google again, then return to Settings → Security. If Old Password is still required, contact Support and include your account email and a screenshot of the form.
• Do not enter your Google password in Levah's Old Password field. Setting a Levah password does not change your Google password or remove Google sign-in.
• Never include passwords, PINs or verification codes in a support request.